GENERAL POLICIES
When making a reservation, we kindly ask that any preferences, special requests or comments be entered in the “Notes and Special Requests” field.
Our team will do its best to accommodate your requests; however, all requests are subject to availability at the time of check-in.
MEALS
Breakfast is included in all reservations, except for rooms or apartments booked under the “Accommodation Only” rate or special promotions that state otherwise.
If not included, breakfast can be added as an extra.
MAXIMUM OCCUPANCY OF ROOMS AND APARTMENTS
The maximum occupancy of each room is stated in the room description. Please check this information before booking.
SCHEDULE
Check-in: from 16:00 to 20:00
Check-out: by 11:00
Breakfast: from 08:00 to 10:00
Check-in is fully autonomous, using access codes. All instructions will be sent to you via email or WhatsApp on the day of arrival.
If you expect to arrive after 20:00, please ensure you have access to the information provided. If in doubt, contact us in advance.
EXTRA BEDS AND COTS
One child under 3 years old can be accommodated free of charge in a cot.
For guests aged 3 and over, an additional cost of €20 per night applies for an extra bed, breakfast not included.
If breakfast is required for this guest, the total cost will be €40 per night (€20 for the bed + €20 for breakfast).
The maximum number of extra beds or cots per room is 1 (except in the Family Room, which allows up to 4 guests).
All extra beds or cots are subject to availability and must be confirmed in advance.
CHANGES AND CANCELLATIONS
To cancel or modify your reservation, please contact us by phone on +351 282 624 856 or by email at reservas@casaazulsagres.com, including your full name, reservation number, and dates of stay.
PETS
Pets are not allowed on the premises.
GUARANTEES AND PAYMENTS
Credit card details entered on our website are encrypted and completely secure.
Payment will be charged after the free cancellation period ends, or immediately in the case of non-refundable bookings.
This policy does not apply to bookings made through tour operators.
CANCELLATION POLICY
Please note that in the event of early departure, the total amount of the reservation will be charged. These cancellation policies do not override the specific conditions of your booking. Other cancellation terms may apply to certain rates.